A Discontinuous Experience with Outlook

Sometimes (maybe often?) I wish that my desktop wasn’t treated as a completely separate platform from the iOS I use on my phone (and occasionally on an iPad).

As I continue to find better ways to deal with email, I recently tried out Microsoft’s Outlook, which they recently acquired from another company and rebranded as theirs. It does some good work – it has the ability to hide messages until you want them back, but it seems to cooperate with the labeling system I put in place for my email. It also has a nice distinction between “important” emails and “not so important emails”.

The problem actually comes in when I want to use this Outlook on my laptop. It turns out Microsoft’s Outlook for the web is actually just their free email service, corresponding to Google’s Gmail and Yahoo!’s Yahoo! Mail. It doesn’t even seem to work the same as the iOS app.

What the heck, Microsoft? You snared me with this clever little app, and then when I try to continue the experience on my laptop, you try to get me to use the latest version of Hotmail. We live in a world where people move across devices. Your product lineup needs to recognize that.