Sometimes (maybe often?) I wish that my desktop wasnâ€™t treated as a completely separate platform from the iOS I use on my phone (and occasionally on an iPad).
As I continue to find better ways to deal with email, I recently tried out Microsoftâ€™s Outlook, which they recently acquired from another company and rebranded as theirs. It does some good work – it has the ability to hide messages until you want them back, but it seems to cooperate with the labeling system I put in place for my email. It also has a nice distinction between â€œimportantâ€ emails and â€œnot so important emailsâ€.
The problem actually comes in when I want to use this Outlook on my laptop. It turns out Microsoftâ€™s Outlook for the web is actually just their free email service, corresponding to Googleâ€™s Gmail and Yahoo!â€™s Yahoo! Mail. It doesnâ€™t even seem to work the same as the iOS app.
What the heck, Microsoft? You snared me with this clever little app, and then when I try to continue the experience on my laptop, you try to get me to use the latest version of Hotmail. We live in a world where people move across devices. Your product lineup needs to recognize that.