While Iâ€™m on the subject of language that bothers me, whatâ€™s the deal with â€œuser testing?”
People harping about the phrase â€œuser testingâ€ is old news. As far as I can tell, itâ€™s something that a few people care about a lot, and that most people do not even think about. When I hear people outside the game use the phrase, I cringe a little bit; when I hear fellow user experience professionals, particularly experienced ones, use the phrase, it really bothers me.
So, the classic argument: Weâ€™re not testing the users. Weâ€™re testing the usability of the interface. Or testing whether the user experience fits with what we were designing for. Of course, no one thinks weâ€™re actually testing users, but words matter. How we say things matter. When we have a choice between an easily used ambiguous phrase (â€œuser testingâ€) and an easily used unambiguous phrase (â€œusability testingâ€), letâ€™s go with the one that cannot be mistaken.