Once upon a time, on those infrequent occasions when someone would message me on Facebook and I wasnâ€™t sitting at a computer, I could pick up my phone, pop open the Facebook app, and read and respond to the message.
I miss those days.
Last year, Facebook broke the messaging feature into its own app and took that feature out of the Facebook app becauseâ€¦ reasons. Apparently Messenger is a â€œbetter experience?â€ I wouldnâ€™t know because I havenâ€™t used it. Iâ€™m not in the habit of filling my phone with every single app I can get my hands on. Storage is at a premium and I care a lot about how I organize my apps.
I can say that my experience of using the Facebook app declined greatly. As if itâ€™s not enough that you canâ€™t read and reply to messages in Facebook, the Facebook app knows when youâ€™ve received a message, and it shows you the first several characters of that message, and thereâ€™s a notification right in the interface to tell you that you have an unread message. You just canâ€™t read it.
Can someone explain to me how this is an example of good user-centered design?
Removing this functionality is a naked example of business driving design decisions. All it has done is drive me to using the web version of Facebook when I need to respond to messages in a pinch, but, mostly, it just means I donâ€™t using their message feature as much anymore. Good job, Facebook. Itâ€™s nice to get a reminder that although good design can seem so obvious, itâ€™s still an uphill battle.